Frequently Asked Questions

Shipping 

  • How much does shipping cost?
Metro Manila - updated due to the General Community Quarantine
  • Standard Shipping (estimated delivery 2 to 3 working days after pickup) Php145
  • Express shipping (guaranteed next day delivery, excluding Saturday, Sunday and holidays) Php350
    Provincial
    • Standard Shipping via JRS Express (estimated 2 to 14 working days after pickup) Php190
    • Standard Shipping via LBC Express (estimated 2 to 14 working days after pickup) Php220
    • When will I receive my order?

    Depending on the shipping option you avail of, you will receive your order within 1 to 14 working days.

    Please note that there might be delays during the rainy and holiday seasons.

    • When will you ship out my package?

    The courier will pick up your package the next working day after payment is settled.

    Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.

    • How do I track my package?

    The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.

    You may call or email the courier if your order hasn’t been delivered within the specified time frame. 

    Payment 

    • What are your available payment methods?
      • BDO bank deposit/online transfer
      • BPI bank deposit/online transfer
      • Metrobank bank deposit/online transfer
      • Unionbank bank deposit/online transfer
      • PayMaya
      • GCash/Money remittance - via app or Globe Partner Outlets such as
        • Globe Store
        • 7-Eleven
        • Puregold
        • Bayad Center
        • SM Business Center
        • Cebuana Lhuillier
        • Villarica Pawnshop
        • Tambunting Pawnshop
      • PayPal (additional 5% PayPal service charge)
      • Cash on Delivery - available for Metro Manila. Provincial COD has been temporarily suspended by our partner courier due to the lockdown.
    • When is the payment deadline?

    Reservation period is for three working days. If you need an extension, just send us a message at 0998 - 883 - 1095 or hello@themakeupstoremnl.com and we’ll gladly continue to reserve the item for you.

    Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.

    • How does Cash on Delivery (COD) work?
    Cash on Delivery (COD) is an exclusive service we provide to our customers nationwide. It's a risk-free payment method where you only pay upon receiving your goods.


    If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.

     

    Pro-tip: choosing COD also allows your order to be processed faster since we won't be needing to do any bank or credit card checks.

     

    Returns and Exchanges

    • What is your return and exchange policy?
    Please keep in mind that all sales are final. However, if there was any error on our part, please contact us within 2 working days of receiving your package, and we'll find a way to make it right.

    Items must be unused and returned in its original packaging. Items that have been used in any degree will NOT be accepted as returns under any circumstances. 

    The customer will have the option to have the used items returned to their address at their expense should The Makeup Store MNL receive items that are not in new condition. 

    Please note that we do not refund the original and/or return shipping fees.

     

    About the Store
    • How can I get in touch with your customer service team?

    You may reach us at any of the ff channels:

    Contact Number: 0998 - 883 - 1095
    Email Address: hello@themakeupstoremnl.com

    Please take note that customer support hours are from Monday to Friday 9am to 6pm Manila Time

    • Do you have a physical store?

    I'm sorry, no. Our products are only available for purchase online.

    • Is it possible to drop by your location and pick up the item instead?
    Yes, you may. We're located in Pacific Village Alabang, Muntinlupa City. Just send us a message at 0998 - 883 - 1095 or hello@themakeupstoremnl.com if you'd like to place an order and arrange for a pick-up.