Frequently Asked Questions
- How much does shipping cost?
- Standard Shipping (estimated delivery 2 to 3 working days after pickup) Php145
- LBC/JRS Branch Pickup (estimated delivery 2 to 14 working days after pickup) Php210
- Express shipping (guaranteed next day delivery, excluding Saturday, Sunday and holidays) Php350
- Standard Shipping (estimated 2 to 14 working days after pickup) Php190
- LBC/JRS Branch Pickup (estimated 2 to 14 working days after pickup) Php190
- When will I receive my order?
Depending on the shipping option you avail of, you will receive your order within 1 to 14 working days.
Please note that there might be delays during the rainy and holiday seasons.
- When will you ship out my package?
The courier will pick up your package the next working day after payment is settled.
Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.
- How do I track my package?
The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.
You may call or email the courier if your order hasn’t been delivered within the specified time frame.
- What are your available payment methods?
- BDO bank deposit/online transfer
- BPI bank deposit/online transfer
- Metrobank bank deposit/online transfer
- Unionbank bank deposit/online transfer
- GCash/Money remittance - via app or Globe Partner Outlets such as
- Globe Store
- Bayad Center
- SM Business Center
- Cebuana Lhuillier
- Villarica Pawnshop
- Tambunting Pawnshop
- PayPal (additional 5% PayPal service charge)
- Cash on Delivery - available for Metro Manila. Provincial COD has been temporarily suspended by our partner courier due to the lockdown.
- When is the payment deadline?
Reservation period is for three working days. If you need an extension, just send us a message at 0998 - 883 - 1095 or firstname.lastname@example.org and we’ll gladly continue to reserve the item for you.
Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.
- How does Cash on Delivery (COD) work?
If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.
Returns and Exchanges
- What is your return and exchange policy?
- How can I get in touch with your customer service team?
You may reach us at any of the ff channels:
Email Address: email@example.com
Please take note that customer support hours are from Monday to Friday 9am to 6pm Manila Time
- Do you have a physical store?
I'm sorry, no. Our products are only available for purchase online.
- Is it possible to drop by your location and pick up the item instead?
Using it for two weeks now and I must say my pores are less visible and no break outs so far! Smell so good too! 😍 Fast delivery and always legit products from themakeupstoremnl!!😍
I always go back to the original beauty blender sponge! Love it!
My first time to try Ole Truth Serum its definitely a potent and truth Vitamin serum. Its my second week now and I can say that my face brightens and even my acne scars lightens. It dries up quickly and it smells so good! Thank you themakeupstoremnl for suggesting this! Great service and fast delivery as always 😍
I had a couple of dark spots near my mouth because of an irritation and after using this product for 2 weeks, it already lightened! I use it also under my eyes to get rid of the dark circles. So far so good!
the best concealer i have ever used. the reviews are all true!
doesn't crease, light, blends well, fully conceals imperfections.
It removes what needs removing while keeping your skin soft and plump.
It's the perfect pink nude that goes well with my skintone. :) will be using this for my wedding and have been practicing with it and I love it so much!
The feeling is like drinking a tall glass of water when you're super thirsty... you wake up with skin so plump and moisturized.
It's easy on the eye... l love how it spreads so easily... yet moisturize so well. Can wear it under make-up too.
I definitely don't mind having my face turn purple for 20-30mins a few times a week... love this!
Giving a review for themakeupstore.mnl: Efficient and prompt service, authentic products, love the array of brands that you carry. ❤️❤️❤️
This is my second time ordering from this store and they are always so responsive! Prompt delivery and I love this palette! Although they colors are very similar the pearl shades are beautiful and for someone who loves mauves and pinks, I will definitely use this every day.
Love, love this product! I have never believed in primers until I used this. It made a huge difference in the way my makeup base looked and lasted. Although pricey, I only needed a small amount; hence, price is justifiable 😉
Love this product ♡ I've been using it as a body cream for a year now and I can say the skin around my thighs and on my butt have definitely become smoother and firmer. Also the smell is so irresistible and I love its subtle shimmer effect.