Frequently Asked Questions
- How much does shipping cost?
- Standard Shipping (estimated delivery 1 to 2 working days after pickup) Php100
- LBC/JRS Branch Pickup (estimated delivery 1 to 2 working days after pickup) Php180
- Standard Shipping (estimated 1 to 3 working days after pickup) Php190
- LBC/JRS Branch Pickup (estimated 1 to 3 working days after pickup) Php190
- When will I receive my order?
Depending on the shipping option you avail of, you will receive your order within 1 to 3 working days.
Please note that there might be delays during the rainy and holiday seasons.
- When will you ship out my package?
The courier will pick up your package the next working day after payment is settled.
Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.
- How do I track my package?
The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.
You may call or email the courier if your order hasn’t been delivered within the specified time frame.
- What are your available payment methods?
- BDO bank deposit/online transfer
- BPI bank deposit/online transfer
- Metrobank bank deposit/online transfer
- LBC/Palawan money remittance
- PayPal Express (Send money to family and friends)
- Cash on Delivery (for Metro Manila addresses only)
- When is the payment deadline?
Reservation period is for three working days. If you need an extension, just send us a message at 0998-883-1095 or email@example.com and we’ll gladly continue to reserve the item for you.
Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.
- How does Cash on Delivery (COD) work?
If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.
Returns and Exchanges
- What is your return and exchange policy?
- How can I get in touch with your customer service team?
You may reach us at any of the ff channels:
Email Address: firstname.lastname@example.org
Please take note that customer support hours are from Monday to Friday 9am to 7pm Manila Time
- Do you have a physical store?
Yes, we do! You may shop for our products in store at the ff locations:
- The Penthouse at 2F Urban Turf, UP Town Center, Katipunan Avenue, Quezon City
- The Penthouse at 162 Chloe Building, Aguirre Avenue, BF Homes, Paranaque City
- Is it possible to drop by your location and pick up the item instead?