Frequently Asked Questions
- How much does shipping cost?
- Standard Shipping (estimated delivery 2 to 3 working days after pickup) Php145
- Express shipping (guaranteed next day delivery, excluding Saturday, Sunday and holidays) Php350
- Standard Shipping via JRS Express (estimated 2 to 14 working days after pickup) Php190
- Standard Shipping via LBC Express (estimated 2 to 14 working days after pickup) Php220
- When will I receive my order?
Depending on the shipping option you avail of, you will receive your order within 1 to 14 working days.
Please note that there might be delays during the rainy and holiday seasons.
- When will you ship out my package?
The courier will pick up your package the next working day after payment is settled.
Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.
- How do I track my package?
The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.
You may call or email the courier if your order hasn’t been delivered within the specified time frame.
- What are your available payment methods?
- BDO bank deposit/online transfer
- BPI bank deposit/online transfer
- Metrobank bank deposit/online transfer
- Unionbank bank deposit/online transfer
- GCash/Money remittance - via app or Globe Partner Outlets such as
- Globe Store
- Bayad Center
- SM Business Center
- Cebuana Lhuillier
- Villarica Pawnshop
- Tambunting Pawnshop
- PayPal (additional 5% PayPal service charge)
- Cash on Delivery - available for Metro Manila. Provincial COD has been temporarily suspended by our partner courier due to the lockdown.
- When is the payment deadline?
Reservation period is for three working days. If you need an extension, just send us a message at 0998 - 883 - 1095 or firstname.lastname@example.org and we’ll gladly continue to reserve the item for you.
Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.
- How does Cash on Delivery (COD) work?
If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.
Returns and Exchanges
- What is your return and exchange policy?
- How can I get in touch with your customer service team?
You may reach us at any of the ff channels:
Email Address: email@example.com
Please take note that customer support hours are from Monday to Friday 9am to 6pm Manila Time
- Do you have a physical store?
I'm sorry, no. Our products are only available for purchase online.
- Is it possible to drop by your location and pick up the item instead?
As venturing out has become even riskier, doing a cosmetics counter run is practically heading to the battle front. So the recourse was to try several online skin care purveyors. A couple took a over a week to deliver, but the horror show was this very popular one that took over month, citing atrocious excuses. The make up store is heaven-sent. It was such a pleasure purchasing through their platform from start to finish. Delivery was in a day and a half and there were no doubts at all about authenticity of product. There’s no need to ever panic again with regard to skin care supply with the make up store around. Thank you!
Ontime delivery. No hassle. Very good product. 2nd timer
Ive never really given much time to get myself made up..until now!!!
This palette is not too overwhelming and you’ll be able to make different looks for different occasions….since it small, its not too intimidating…but very versatile! You just have to take a deep breath, gather your strength…and start a new way of being!!! Take it from a beginner…this will get you hooked 😊😊😊😊 in a good way 😊😊😊😊
I like how the powder is so fine and yet even if i place a small amount of product on my face it makes a big difference. my skin tone is fair and on the yellow side and medium 2 fits well for my skin color. I always get compliments on how fresh i look when i use this foundation. Thats why I only stick to this product. Delivery was fast and well packaged. I will surely order from this shop again.
Very glowy and lightweight, gives me a healthy not glittery look.
Very good product, blurs the skin for that movie star finish.
Gives the most natural flush to the cheeks that I love, perfect for everyday on the go makeup.
It has a very smooth texture. Will buy this again.
Medium shade matches my skin tone perfectly. Not drying at all but it’s probably because I have oily skin. Will definitely buy this again but with the bigger size na.
You can't use other primer after using Tatcha. The primer makes skin flawless and beautiful.
The only cleanser I will use on my face! Holy grail!
I had dry patches on my face and after I tried this product it instantly went away overnight! I absolutely recommend this product! It works like magic!
It was so hard for me to find a trusted seller for YTTP products here in Manila and I'm so happy I found Make Up Store Manila! This product is my holy grail!!!
I can literally feel the make up melt away yet my face doesn't feel like it's been stripped of moisture. Tried out a sampler but now it's a staple.
Love how i feel fully protected yet it does not feel like there's an extra layer on your face... blends in easy and well. Have not used any other since I discovered this!