Frequently Asked Questions

Shipping 

  • How much does shipping cost?
Metro Manila 
  • Standard Shipping (estimated delivery 1 to 2 working days after pickup) Php120
  • LBC/JRS Branch Pickup (estimated delivery 1 to 2 working days after pickup) Php180
  • Express shipping (guaranteed delivery within 24 hours of settling the payment) Php350
    Provincial
    • Standard Shipping (estimated 1 to 3 working days after pickup) Php190
    • LBC/JRS Branch Pickup (estimated 1 to 3 working days after pickup) Php190
    • When will I receive my order?

    Depending on the shipping option you avail of, you will receive your order within 1 to 3 working days.

    Please note that there might be delays during the rainy and holiday seasons.

    • When will you ship out my package?

    The courier will pick up your package the next working day after payment is settled.

    Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.

    • How do I track my package?

    The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.

    You may call or email the courier if your order hasn’t been delivered within the specified time frame. 

    Payment 

    • What are your available payment methods?
      • BDO bank deposit/online transfer
      • BPI bank deposit/online transfer
      • Metrobank bank deposit/online transfer
      • Palawan Express money remittance
      • PayPal (additional 5% PayPal service charge)
      • Cash on Delivery (available nationwide)
    • When is the payment deadline?

    Reservation period is for three working days. If you need an extension, just send us a message at 0906 - 277 - 5436 or hello@themakeupstoremnl.com and we’ll gladly continue to reserve the item for you.

    Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.

    • How does Cash on Delivery (COD) work?
    Cash on Delivery (COD) is an exclusive service we provide to our customers nationwide, with an additional COD service fee of Php50. It's a risk-free payment method where you only pay upon receiving your goods.


    If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.

     

    Pro-tip: choosing COD also allows your order to be processed faster since we won't be needing to do any bank or credit card checks.

     

    Returns and Exchanges

    • What is your return and exchange policy?
    Please keep in mind that all sales are final. However, if there was any error on our part, please contact us within 2 working days of receiving your package, and we'll find a way to make it right.

    Products must be unused, and returned in its original packaging. Items that have been used in any degree will NOT be accepted as returns under any circumstances. 

    The customer will have the option to have the used items returned to their address at their expense should The Makeup Store MNL receive items that are not in new condition. 

    Please note that we do not refund the original and/or return shipping fees.

     

    About the Store
    • How can I get in touch with your customer service team?

    You may reach us at any of the ff channels:

    Contact Number: 0906 - 277 - 5436
    Email Address: hello@themakeupstoremnl.com

    Please take note that customer support hours are from Monday to Friday 9am to 6pm Manila Time

    • Do you have a physical store?

    Yes, we do! You may shop for our products in store at the ff location:

      • The Penthouse at 2F Urban Turf, UP Town Center, Katipunan Avenue, Quezon City
    • Is it possible to drop by your location and pick up the item instead?
    Yes, you may. We're located in Pacific Village Alabang, Muntinlupa City. Just send us a message at 0906 - 277 - 5436 or hello@themakeupstoremnl.com if you'd like to place an order and arrange for a pick-up.