Frequently Asked Questions
- How much does shipping cost?
- Standard Shipping (estimated delivery 2 to 3 working days after pickup) Php145
- Express shipping (guaranteed next day delivery, excluding Saturday, Sunday and holidays) Php350
- Standard Shipping via JRS Express (estimated 2 to 14 working days after pickup) Php190
- Standard Shipping via LBC Express (estimated 2 to 14 working days after pickup) Php220
- When will I receive my order?
Depending on the shipping option you avail of, you will receive your order within 1 to 14 working days.
Please note that there might be delays during the rainy and holiday seasons.
- When will you ship out my package?
The courier will pick up your package the next working day after payment is settled.
Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.
- How do I track my package?
The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.
You may call or email the courier if your order hasn’t been delivered within the specified time frame.
- What are your available payment methods?
- BDO bank deposit/online transfer
- BPI bank deposit/online transfer
- Metrobank bank deposit/online transfer
- Unionbank bank deposit/online transfer
- GCash/Money remittance - via app or Globe Partner Outlets such as
- Globe Store
- Bayad Center
- SM Business Center
- Cebuana Lhuillier
- Villarica Pawnshop
- Tambunting Pawnshop
- PayPal (additional 5% PayPal service charge)
- Cash on Delivery - available for Metro Manila. Provincial COD has been temporarily suspended by our partner courier due to the lockdown.
- When is the payment deadline?
Reservation period is for three working days. If you need an extension, just send us a message at 0998 - 883 - 1095 or firstname.lastname@example.org and we’ll gladly continue to reserve the item for you.
Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.
- How does Cash on Delivery (COD) work?
If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.
Returns and Exchanges
- What is your return and exchange policy?
- How can I get in touch with your customer service team?
You may reach us at any of the ff channels:
Email Address: email@example.com
Please take note that customer support hours are from Monday to Friday 9am to 6pm Manila Time
- Do you have a physical store?
I'm sorry, no. Our products are only available for purchase online.
- Is it possible to drop by your location and pick up the item instead?
In love with this product! Instantly HG status. Sometimes, it separates though when you pump it out (the cream and blend of oils), but it is very hydrating and gives you such a glow! Hope you can also carry their updated Vegan version, thank you! 😊
Loving this concealer. A little goes a long way with this concealer. It’s creamy and applies on smoothly with a concealer brush, covers my dark circles and delivers a natural finish without looking cakey. I recently switched to this from the NARS radiant creamy concealer and while I love its creamy and lightweight formula, I find it doesn’t give as much coverage under my eyes as the Tarte shape tape concealer, though what I don’t like is its doe-foot applicator as it’s quite big and it dispenses too much product. But overall, it’s an amazing concealer.
So happy they carry this brand. I have around 16 concealers and this is the best! <3 It covers pimple marks and hyperpigmentation well. doesnt make the skin crack nor does it feel cakey even after a long day.
I finally found the concealer that matches my skintone and blends easily. A little goes a long way, hopefully makeup store manila can have a wide range of NARS foundation as well to match with the concealers. Will definately repurchase this again.
I love the product. It really leaves a dewy glam finish. I use it over my foundation or primer.
prod delivered as promised. sheen wherever you want it, forehead, cheeks, bridge of nose & buildable too! would buy it again.
Perfect for my lips. Thank u
I love how the smells doesn’t fade easily! It’s also just enough for me. Not too strong.
Very effective and wallet friendly! Inkey list is actually one of my recent favorite skincare brand.
Ordered this one along with the James Charles x Morphe Palette and his fewer set of brushes in a tubby case. Everything were neatly and safely packaged! None of the brushed had dents or anything. Many thanks!
The palette was undamaged as expected. Thank you for a super neat and safe packaging for these makeup!
I appreciate how each of the brushes were neatly packed in plastic inside the tubby case. As expected, none were damaged. Thank you again!
Delivery was very quick and seamless.
Good sample size for people who want to test the product without the big commitment. Both the cleanser and the moisturizer smell great and feel good on the skin. Skin feels soft and supple and not greasy after application.