Frequently Asked Questions
- How much does shipping cost?
- Standard Shipping (estimated delivery 2 to 3 working days after pickup) Php145
- LBC/JRS Branch Pickup (estimated delivery 2 to 14 working days after pickup) Php210
- Express shipping (guaranteed next day delivery, excluding Saturday, Sunday and holidays) Php350
- Standard Shipping (estimated 2 to 14 working days after pickup) Php190
- LBC/JRS Branch Pickup (estimated 2 to 14 working days after pickup) Php190
- When will I receive my order?
Depending on the shipping option you avail of, you will receive your order within 1 to 14 working days.
Please note that there might be delays during the rainy and holiday seasons.
- When will you ship out my package?
The courier will pick up your package the next working day after payment is settled.
Once the package has been picked up, an email will be sent to you with the tracking details of your package, as well as the website and contact details of the courier.
- How do I track my package?
The tracking number of your package, as well as the website and contact details of your preferred courier, will be sent to you once your package has been shipped out.
You may call or email the courier if your order hasn’t been delivered within the specified time frame.
- What are your available payment methods?
- BDO bank deposit/online transfer
- BPI bank deposit/online transfer
- Metrobank bank deposit/online transfer
- Unionbank bank deposit/online transfer
- GCash/Money remittance - via app or Globe Partner Outlets such as
- Globe Store
- Bayad Center
- SM Business Center
- Cebuana Lhuillier
- Villarica Pawnshop
- Tambunting Pawnshop
- PayPal (additional 5% PayPal service charge)
- Cash on Delivery - available for Metro Manila. Provincial COD has been temporarily suspended by our partner courier due to the lockdown.
- When is the payment deadline?
Reservation period is for three working days. If you need an extension, just send us a message at 0998 - 883 - 1095 or firstname.lastname@example.org and we’ll gladly continue to reserve the item for you.
Orders that remain unpaid after the reservation period and have no extension requests may be passed on to the next customer without prior notice.
- How does Cash on Delivery (COD) work?
If you will not be around to pay and receive your order, please leave the payment with your authorized representative such as your househelp, office/hotel/condo/building receptionist or guard, office staff or co workers, etc.
Returns and Exchanges
- What is your return and exchange policy?
- How can I get in touch with your customer service team?
You may reach us at any of the ff channels:
Email Address: email@example.com
Please take note that customer support hours are from Monday to Friday 9am to 6pm Manila Time
- Do you have a physical store?
I'm sorry, no. Our products are only available for purchase online.
- Is it possible to drop by your location and pick up the item instead?
Perfect for my fine and color-treated hair! Even without conditioner, hair stays soft and smooth without turning limp! Gentle on scalp too! Love it!
Their products are all legit. Very fast transactions! Been ordering a lot of products from them. Hustle free transactions.
It was a hassle-free transaction and the product was well-sealed and delivered in good shape. Happy customer! :)
It was a hassle-free transaction. The product was also very secured and well-sealed. Satisfied customer here.
The product is very bouncy and soft. It really mositurizes the face and can be used as a sleeping mask or wash off mask. The smell is so yummy too!!
The moisturiser is good, not sticky and very light to use :)
Worth it to buy :)
Super effective for mild daily exfoliation! I also love that Makeup Store MNL has the trial size! ❤️
As with basically any product I use, I'm extremely picky. Particularly with SPF, which I use on a daily basis, I wanted something lightweight, not matte, not heavy, had no whitecast, and basically another layer of moisture. Found that with this - in loooooove with this! Current fave SPF. Bottle is tinier than I expected, but you don't need much to cover your entire face. Will 100% repurchase!
Love love looove the colors!! The palette is so pretty and the colors work so well together. Not to mention they’re also really pigmented! :)) totally worth its price.
Became a fan of this product the first time I tried their original body scrub made with crushed coffee beans. The scent is amazing and leaves my skin really soft!
I've always been in search of a gentle, non-stripping, minimal to zero foaming cleanser... and this by far is the best I've tried! I started with the 59ml bottle and half-way through it, I just knew this is the one and couldn't wait to get the full-sized bottle with pump. I know its on the pricier end and that is actually my only gripe with this product. But when I think of the ingredients it has and how it ultimately feels on my skin during and after use, I feel its worth it.
Good product. Really revamped my hair this quarantine. Very fast delivery also!
I received this after 2 days. This is my first purchase from this site and I will probably order again. There are dents on my palette but the blame is on the carrier or the manufacturer.
I love that Make Up Store MNL has sample sizes / trial bottles. It helps you try out a product for a fraction of the cost before committing to the full size. Transaction was also seamless and efficient!
I love the formula of Natasha Denona's eyeshadows, they're smooth and really pigmented. So happy that I got to score this little gem here. 👌